August 18, 2020

VoIP – PBXact Features

FreePBX

Technology Solutions offers our VoIP phone system, PBXact. With competitive pricing and top of line hardware, PBXact is the right solution for your business.

Features

  • Caller ID
  • Transferring
  • Forwarding
  • Recording
  • Voicemail Transcription
  • Auto-Attendant (IVR)
  • Ring Groups
  • Call Queues
  • Office Hours Indicator
  • Phone Directory
  • Busy Lamp Field

And more!

We aim to provide you with the services that meet your unique needs. Our experts will tailor your experience to not only service your business in its current state, but ensure that our services are scalable as your company grows.

Sangoma – Zulu

Zulu by Sangoma

Zulu is your PBX mobile and desktop app that allows you to manage your PBXact calls on the go. Zulu includes features like live chat, on-click desktop calling, and video calling. Download the desktop app on your laptop or PC. You can find the mobile app in the Apple App Store or Google Play Store.

Zulu Features

Additional Features

We also offer faxing, direct dial numbers, and extensions for your employees. This allows you to effortlessly communicate with your staff and your departments. You can also assign departments and employees to receive different types of calls using our Ring Certain Agent feature. Using your IVR and phone tree you can direct calls to the best employee to handle that call.

Another feature of PBXact is call parking. This allows you to “park” a call instead of immediately transferring it. It’s almost like the middle between “transfer” and “hold”. The call will not be lost to a voicemail box, and instead, allows you to complete other tasks while the appropriate agent becomes available. Once the agent is available, they can simply pick up the call where you left off. The caller was not disconnected, but you were able to remain productive without keeping the caller on hold.

Without giving too much away, another great feature of PBXact is called “Instant Call Control”. The Call Flow Control feature is a unique feature which gives control over the routing of incoming calls with the use of feature codes. This feature is useful in a situation where an incoming number/route would need to be changed on-the-fly. A good example of this feature in use would be when an office closes for the day. A receptionist (or user) simply dials the code (or presses the BLF button assigned to it) to enable or disable the Call Flow Control.

PBXact Hardware

Yea-SIP-T48S

Yealink is Technology Solutions preferred handset provider. With prices ranging from $59.99 to $274.99 we offer hardware for any budget. The hard phones come with transfer, voicemail, and headset capabilities. Every feature will allow you to manage a multi-line phone system with ease.

Schedule an appointment with an account manager to evaluate your VoIP needs today!

Visit our pricing page for an in depth cost estimate of FreePBX.