Category IT Management

Summary: Employees should use standard accounts for email, web browsing, and everyday work. Administrator access should be limited to approved IT tasks and protected with a separate account. Administrator access often starts with one request. An employee needs to install…

Summary: Most IT problems don’t appear out of nowhere. Backups quietly stop running, updates sit unfinished for weeks, and old staff accounts stay switched on for months. A short check once a month catches these while they’re still cheap to…

By the time an employee hands in their notice, the decisions that will make their departure clean or messy have already been made. They were made in the first weeks of the person’s tenure, when nobody was paying close attention…

Cyber insurance applications include a question that catches a lot of small business owners off guard: “Do you maintain immutable, air-gapped, or offline backups of your critical business data?” Carriers added that question to renewal forms because ransomware operators worked…

Someone leaves the company on a Friday. By Monday, their email account is disabled, and their laptop is back in the pile. What nobody checks is their login to the project management tool they signed up for in Q3, the…

The most time-consuming ticket in your queue is rarely a hardware failure. It’s the PC infection that started when a user installed something they shouldn’t have been able to. Or it’s the broken configuration left behind after someone changed a…

The most dangerous thing in a server room is often the phrase, “Don’t touch that.” It’s usually said with a half-joke and a grimace. It refers to the old box that “still works”, runs something important, and has survived so…

When you first sign up for a software-as-a-service (SaaS) platform, everything is designed to feel effortless.  The problem is that the first real test of a SaaS relationship isn’t the onboarding. It’s the exit.  For many small businesses, the front…

Imagine a former employee, maybe someone who didn’t leave on the best terms. Their login still works, their company email still forwards messages, and they can still access the project management tool, cloud storage, and customer database. This isn’t a…

Your business runs on a SaaS (software-as-a-service) application stack, and you learn about a new SaaS tool that promises to boost productivity and streamline one of your most tedious processes. The temptation is to sign up for the service, click…